Frequently asked questions
Email: info@powerhandz.com
- We are sorry to see you go, simply click the unsubscribe link at the bottom of the email.
- Yes, please check the tracking information in your shipping confirmation email.
- It normally takes 24 hours to process the order and it can takes 3-5 business days to arrive once shipped.
- If the orders have not been shipped, we can accommodate that request, please reach out to us at info@powerhandz.com.
- It normally takes 24 hours to process the order.
- Yes
- No, not once it has been shipped.
- Please reach out to customear service directly at info@powerhandz.com for more info
1. Refund Policy:
Refunds: Full-price items are eligible for a full refund within 30 days of purchase. The item must be in its original condition and packaging. Refunds will be processed to the original payment method.
Exchanges: Full-price items can also be exchanged for another item of equal value. Exchanges must be requested within 30 days of purchase. Upon request of an exchange: if the item is undamaged the buyer is responsible for return shipping costs.
2. Sale Prices:
Refunds: Sale items are final sale and are not eligible for a refund or exchange. Ensure you are satisfied with the sale item before completing your purchase.
3. Final Sale:
Refunds and Exchanges: Items marked as final sale are not eligible for refunds or exchanges. These purchases are considered final and cannot be returned or exchanged.
4. Damaged Products:
Refunds/Exchanges: If you receive a damaged product, please contact us at info@powerhandz.com within 72 hours of delivery. You will be eligible for a full refund or an exchange at no additional cost. Please provide photos of the damaged product and your order number to initiate the process.
- We will reach out to you, once it is returned to the fulfillment center and confirm the mailing address.
- It normally takes 24 hours to process the order of in stock items and it can take anywhere from 3-5+ business days to arrive once shipped.
- Yes, please follow us on social media.
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- In order to determine the best size for you, please click here and refer to the size chart near the bottom of the page.
- No, not at this time.
- Select PayPal at checkout when making your payment.
- Please reach out to customer service directly at info@powerhandz.com
- Please reach out to customer service directly at info@powerhandz.com
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